Refund policy

At Safaz, we strive to ensure that every product reaches you in perfect condition. However, we understand that sometimes things can go wrong during shipping. Our return and refund policy is simple and straightforward:

• Returns/Refunds Eligibility:
  We only offer returns or refunds if the product we shipped to you arrives damaged. If this happens, please provide us with proof of the damage (photos or videos) within 30 days of receiving the item. Once verified, you will be eligible for an exchange or a refund.

• Conditions for Return/Refund:

  • The item must have been damaged upon arrival.
  • Proof of damage must be provided within 30 days of receiving the product.

• No Returns for Non-Damaged Products:
  We do not offer returns or refunds for any products that are not damaged. Once an item has been shipped and is in good condition upon arrival, it is considered final sale.

If you have any questions or need further assistance, please feel free to contact us. We are here to help!